TfNSW to construct inner generative AI chatbot – Software program

Transport for NSW is seeking to construct an inner AI chatbot able to understanding “advanced, ambiguous and open-ended questions”.

The general public transport physique is to build a proof-of-concept generative AI chatbot able to “enhancing the velocity and high quality of doc technology” and “responding to a broad vary of person queries”, a spokesperson instructed iTnews.

Set to be trialled subsequent 12 months, the chatbot is predicted to even have a job in digital help coaching and providing personalised content material suggestions.

“Transport for NSW is in search of to know what sort of AI know-how is obtainable and whether or not it might allow us to coach our individuals extra effectively by supporting current merchandise and supply strategies,” the spokesperson added.

iTnews understands the pilot chatbot won’t be used on public-facing duties and can use information from net pages and intranet pages, inner challenge paperwork, paperwork from suppliers and exterior technical requirements.

Pilot individuals will appropriate inaccuracies and contribute further info by written instruction earlier than reviewing the chatbot when the trial is accomplished.

Earlier this 12 months, TfNSW executive director of strategy and engagement Sherrie Killiby instructed the iTnews Podcast concerning the organisation’s first enterprise-wide know-how technique.

The technique contained progressive AI use and maturity targets – from “AI pushed competency and functionality administration platforms” in 2025; to “AI-augmented workflows” in 2028 and “private digital assistants” in 2033-plus.