Sydney Water invests in backoffice enablement techniques – Cloud – Software program

Sydney Water is implementing Dayforce to underpin a workforce transformation, coinciding with the “daybreak of a brand new period” on the utility that’s driving funding in backend know-how techniques.

Head of individuals expertise packages Lynda McClelland advised the Dayforce Dawn convention that the water and wastewater remedy providers supplier drafted its present workforce technique 4 years in the past when she joined.

By means of that effort, McClelland famous that it “grew to become actually clear” that some “base know-how” could be wanted to begin to remodel the workforce, along with tradition change and different parts.

The outcomes of a payroll audit across the identical time led to some preliminary funding, and McClelland stated the transformation slowly took form as extra funding requests had been tied to milestones within the workforce technique.

McClelland stated that Sydney Water spent appreciable time planning, and defining goals and necessities as a part of the procurement course of, 

“By the point we lastly got here to decide on a product and a techniques integrator, we had been actually clear on what we did and didn’t want,” she stated.

“It implies that we’ve 1726522278 sped by the design section as a result of we did a lot work upfront. That was a very good funding.”

That work took between two and 4 years and coated a big effort to standardise and simplify enterprise structure and course of possession in preparation for the re-platforming of individuals techniques.

It culminated within the resolution to make use of Dayforce because the folks administration know-how platform, and Deloitte because the techniques integrator. Deloitte stated it had began work on the undertaking earlier this yr.

Other than a brand new know-how platform being seen as essential to attaining its workforce technique and transformation goals, McClelland famous that the funding coincided with an inside shift at Sydney Water round know-how undertaking funding.

“We’ve executed lots of funding prior to now 10 years into core providers and the know-how that helps the go-to-market and buyer dealing with asset, so issues like digital intelligence and automation in our water and wastewater remedy vegetation,” she stated.

“[At the same time], there’s [been] underinvestment in our backoffice. 

“About two years in the past we realised that enabling capabilities are equally as essential because the customer-facing capabilities, so we’re now on this ‘daybreak of a brand new period’ the place there’s funding in backend techniques in the mean time, which has been unbelievable”.

McClelland stated that funding in enabling techniques had flow-on impacts to the frontline.

“It could possibly create worth and connect with the supply of buyer providers,” she stated.

“You might be extra environment friendly, your persons are happier as a result of they’re extra enabled, and so they can spend extra time delivering providers.

“We’ve been making an attempt to maintain the narrative round transformation within the HR area [linked] with transformation of customer support and customer-led outcomes.”

Along with securing funding for the deployment of Dayforce, McClelland highlighted the significance of getting some cash put aside for steady enchancment as soon as the system is in place.

“The transformation would not cease as soon as the undertaking goes dwell,” she stated.

“There’s going to be a product backlog, there’s going to be stuff you did not know existed till you bought your palms on it, [and] persons are going to be excited on the potential whenever you launch one thing huge like this, so must bake cash into your funds [on an] ongoing [basis].”

Ry Crozier attended Dayforce’s Dawn convention in Sydney as a visitor of Dayforce.