Suncorp units sights on new ERP – Software program – Monetary Providers – Finance – HR

Suncorp is ready to overtake its enterprise useful resource planning (ERP) as a part of an ongoing multi-year know-how transformation program.

The insurer is presently within the strategy of implementing a brand new human sources platform and a managed service for payroll.

As well as, Suncorp can be trying to streamline its backend processes with a brand new consolidated monetary administration platform.

Throughout an investor technique replace at present, Suncorp CIO Adam Bennett mentioned that, by means of this program, the insurer “will simplify enterprise processes and rationalise techniques throughout the end-to-end worker life cycle”.

Suncorp declined to supply additional particulars on the precise platforms being deployed when contacted by iTnews.

A lot of Bennett’s presentation to buyers lined floor already talked about throughout Suncorp’s FY24 ends in August.

Bennett touched on Suncorp’s generative AI technique, including its 20 use cases for the technology, including that the insurer’s present work would stay internally targeted a minimum of for the remainder of FY25.

“[We] prioritised decrease danger gen AI use circumstances in FY25, that are internally dealing with to enhance our individuals with plans to graduate to extra externally dealing with gen AI deployments in later years because the know-how and the capabilities mature,” he mentioned.

“However we’d…over time…deploy extra customer-facing AI brokers. Our FY25 AI portfolio has round 20 use circumstances deployed or below improvement, however that is clearly only the start of delivering the complete potential of this transformative and quickly evolving know-how.”

Main Suncorp’s gen AI efforts is CTO Priyanka Paranagama, who was given the brand new title of govt normal supervisor of AI Transformation in September.

Moreover, Bennett mentioned, “hundreds” of Suncorp workers are actually present process AI coaching by way of hackathons, formalised coaching and a reskill program.

“We’re taking an enterprise-wide method top-down, but in addition we have galvanised all components of the organisation,” he mentioned.

Extra broadly, Suncorp now has over 100 conventional AI use circumstances within the works and has deployed Microsoft Copilot throughout its SaaS platforms.

As well as, Bennett mentioned Suncorp now had 470 [software] robots deployed which automated round 30 million transactions within the final monetary yr.

It has additionally seen over 2 million chatbot conversations on its digital channels.

Bennett additionally introduced that Suncorp is deploying a brand new cloud-based contact centre platform, upgrading its existing Genesys platform.

This, he mentioned, “will additional enhance buyer experiences and importantly, combine AI capabilities into our assisted customer support”.