Mouldy frozen ‘tang yuan’? Producer claims ‘temperature abuse’ within the lend a hand of purchaser’s complaint, Singapore News
While cooking some frozen ‘tang yuan’ (glutinous rice balls), a customer stumbled on some “green stuff” on several of the sweet rice balls, which grew to change into out to be mildew.
Taking to Fb crew Complaint Singapore on Tuesday (July 16), the consumer acknowledged he had supplied two packs of the Spring Dwelling impress product from the FairPrice outlet at Yew Tee Level.
Each packs expire in May possibly perchance 2025, and handiest one pack turned into affected, he added.
Photos accompanying his submit designate dusky green spots on several of the frozen glutinous rice balls. He acknowledged he supplied the objects over a month within the past.
The patron due to this fact contacted food producer Tee Yih Jia, which acknowledged in an electronic mail acknowledge to him that their quality assurance and maintain watch over group noticed “serious mildew verbalize” on the glutinous rice balls, which signifies that there is “a broken cool chain”.
The cool chain is the repairs of temperature-sensitive food merchandise on the ideal temperature across the provision chain course of to guarantee food security and quality.
And because the glutinous rice balls assemble no longer hold any preservatives, it ought to be saved in frozen prerequisites “to live deterioration”, outlined the producer.
Tee Yih Jia also acknowledged of their electronic mail acknowledge that its temperature controls on the production date of the affected pack of glutinous rice balls had been inner controlled limits.
No other complaints over that batch: Producer
The food company acknowledged that they’ve no longer bought other complaints from the affected batch, declaring that handiest one out of the 2 packs the patron supplied had mildew.
“Temperature abuse may perchance presumably presumably maintain took place on the selling point the set apart prospects take the product out from the freezer, continued their searching [while] leaving the product out to thaw at room temperature, and made up our minds now to no longer aquire [at the end].”
In a follow-up electronic mail to the patron, Tee Yih Jia prompt him to return to the FairPrice outlet to discuss recourse if he had saved the receipt.
However the patron wondered in his submit: “How prolonged assemble most of you in overall maintain the receipts for frozen merchandise that you just supplied and store within the freezer scheme no longer bask in right this moment?”
‘No non-conformance detected’
In accordance with AsiaOne’s queries, Tee Yih Jia acknowledged the company has a total food security administration system in set apart of living.
Investigations into facts such because the product’s manufacturing date, shipping recordsdata, cool room temperature recordsdata and connected surveillance recordsdata stumbled on that there turned into “no non-conformance detected”.
Hence, the producer suspects the probability of temperature abuse on the point of selling.
Tee Yih Jia acknowledged that prospects ought to silent return the product to their customary point of aquire to find a refund, per their proof of aquire.
“It’ll also back the outlet of aquire to investigate whether or no longer there are problems with their storage and inner processes. If the retailer determines that the trigger of the injurious product is no longer due to them, the retailer will escalate the subject to the producer or the distributor,” added the producer.
AsiaOne has reached out to the patron and FairPrice for more recordsdata.
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lim.kewei@asiaone.com