Privacy Policy

1. Introduction

FauxDefender (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fauxdefender.com or use our services.

This Privacy Policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out contact forms on our website
Request quotes or consultations
Subscribe to our newsletter or blog
Engage our services
Communicate with us via email or phone

This information may include:

Name
Email address
Phone number
Company name
Business address
Job title
Technical information about your IT infrastructure (when providing services)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Operating system
Referring website
Pages viewed and time spent on pages
Device information
Cookies and similar tracking technologies

2.3 Service-Related Information

When providing IT and cybersecurity services, we may collect:

Network and system logs
Security incident data
System performance metrics
Software and hardware inventory
User access logs (with your permission)

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

To provide, maintain, and improve our IT and cybersecurity services
To respond to your inquiries and fulfill your requests
To monitor and analyse system performance and security
To detect and prevent security incidents and cyber threats

3.2 Communication

To send service-related notifications and updates
To provide customer support
To send marketing communications (with your consent)
To respond to your comments and questions

3.3 Business Operations

To maintain business records
To comply with legal obligations
To enforce our terms and conditions
To protect our rights and property
For internal analytics and business intelligence

3.4 Legal Compliance

To comply with Australian Privacy Principles
To respond to lawful requests from authorities
To protect against fraud and security threats
To enforce our legal rights

4. Disclosure of Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

Website hosting and maintenance
Email delivery services
Customer relationship management (CRM)
Analytics and performance monitoring
Cloud infrastructure providers
Payment processing

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

Court orders or legal processes
Requests from government authorities
Protection of our legal rights
Prevention of fraud or security threats
Protection of public safety

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

5. Data Storage and Security

5.1 Data Storage Location

Your data is primarily stored on secure servers located in Australia. Some data may be stored with trusted cloud service providers (such as AWS or Azure) whose servers may be located in Australia or other jurisdictions with adequate data protection laws.

5.2 Security Measures

We implement appropriate technical and organisational security measures to protect your information, including:

Encryption of data in transit and at rest
Regular security audits and assessments
Access controls and authentication measures
Employee training on data protection
Incident response procedures
Regular backups and disaster recovery plans

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary depending on:

The nature of the information
Legal and regulatory requirements
Business operational needs
Contractual obligations

When information is no longer needed, we will securely delete or anonymise it in accordance with our data retention policy.

7. Your Rights and Choices

Under Australian privacy law, you have the following rights:

7.1 Access

You have the right to request access to the personal information we hold about you.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

7.4 Opt-Out

You may opt out of receiving marketing communications from us at any time by:

Clicking the “unsubscribe” link in our emails
Contacting us directly at support@fauxdefender.com
Updating your communication preferences

7.5 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.6 Lodge a Complaint

If you believe we have breached the Australian Privacy Principles, you have the right to lodge a complaint with:

FauxDefender directly at support@fauxdefender.com
The Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device that help us improve your website experience.

8.2 Types of Cookies We Use

Essential Cookies: Necessary for website functionality
Analytics Cookies: Help us understand how visitors use our website
Performance Cookies: Improve website performance and user experience
Marketing Cookies: Used to deliver relevant advertisements (with consent)

8.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. International Data Transfers

While we primarily operate in Australia, some of our service providers may be located overseas. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

Standard contractual clauses
Adequacy decisions by relevant authorities
Your explicit consent where required

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy on our website
Updating the “Last Updated” date
Sending you an email notification (for significant changes)

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

FauxDefender
Email: support@fauxdefender.com
Address: Melbourne, Australia

For privacy-related inquiries, we will respond within 30 days.

14. Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au